Question 1

What will be my working schedule?

Accepted Answer

Among the biggest perks of working from home is the flexibility in working hours. Working on a tracker means that you only get paid for actual hours worked, but you get to choose when those are.

Nonetheless, you do work for a client, in a team and with deadlines. You agree to be available 40 hours a week on average, to be available on hours that your client and team need you, and to communicate in advance when you deviate from planned hours.

To guarantee consistency and quality of your work, we expect you to work at least 6 hours and no more than 10 hours a day. Depending on seasonality and peak hours you may be asked to be available certain hours, and to plan your day accordingly.

Whenever you are not behind the PC you agree to be available on mobile for questions via Slack & JIRA, to prevent blocking your team from moving forward. Documenting your work properly will mitigate the time spent on this. ;)

Question 2

What is HOPLA selection process?

Accepted Answer

Thank you for choosing HOPLA!

We use a 2 step application process:

Step 1: You'll need to fill in the form on our website to start your application process. It will take just a few minutes of your time

Step 2: You’ll receive an email, inviting to the next step of the application process. It may take up to 20 minutes to complete it, that’s why we give you opportunity to choose the best time to make it ;)

After submitting your application, HR team will review it and return back to you with the feedback during 2 business days from the moment we received it.

Selection process may vary depending on the vacancy.

Next steps may be:

Skills assessment
Interview with HR team
Interview with the Client

We will be informing you about each step of the selection process and the deadlines for the feedback from our side.

Go to HOPLA Jobs and choose the vacancy that you like! :)

Question 3

How much will I pay for HOPLA’s services?

Accepted Answer

Our pricing structure is transparent and enables our clients to have more control. As an example, salaries of entry level staff can start at USD2/hour and depending on their qualifications, seniority and the cost of living in their locations, can go up to USD10/hour. For all our management support & tools (i.e. sourcing, recruitment, on-boarding, training, managing & payroll, tools and systems), we charge a fixed hourly rate.

Your distributed team is logged into a work tracker, one of the many tools we provide you with to track the actual hours worked. This is important as the actual hours worked are reflected as the basis of your monthly cost. Unlike conventional outsourcing companies, where employees check in and out of work, our staff tracks their time to specific tasks you assign to them, with 10-minute intervals. You’re in full control of their task and have total visibility of what they do, making this an ideal and transparent process.

You’ll also be in control of the cost as well as bonuses, if you wish to upgrade your staff, which is a simple handling in our system. We’ll provide advisory on the right hourly rates, increases and bonuses to make sure the right reward structures are in place.

Contact us on chat for more details! ;)

Question 4

How is organized the Recruitment process?

Accepted Answer

We start by fully understanding your resource needs, whether this is for one staff member or an entire team. We’ll create a clear plan identifying sourcing channels for the right candidates, the journey to go-live as well as the onboarding of your new staff members into the HOPLA remote working environment.

Interviews will be conducted one-on-one during initial assessments by our recruitment experts. We then administer different tests, which vary from skill to personal focused exams. And during final interviews, we invite you to join via our video conferencing tools and make the final selection of your staff.

Timing of each phase can vary depending on the job description for the roles being hired, although if we have matching CVs in our database that are available we can move from registration to offer in a day.

We use a highly integrated recruitment application that will enable us to target the best and the brightest, attract specific talents and offer candidates a smooth onboarding process.

The tool allows us to:

Create, manage and publish job postings. This function integrates with our hiring team and recruitment experts to give everyone full visibility.
Screen applications. As this can be a tedious process, we make use of shortlisting systems to filter those with the highest matching criteria.
Engage with candidates. Building relationships is key with remote workers. We engage with them real-time to keep their interest.
**Fully assess and provid

Question 5

How will I know, what I’m paying for?

Accepted Answer

Our easy-to-use time-tracking and employee monitoring software allows you to accurately track the progress of your employees, as well as actual hours worked. It makes remote management easier and more fun. You’ll have visibility to their logins, activity, URL tracking and application monitoring.

Each employee will have their own unique name and data, which lines up to the hours worked and eventually the salary payout. Your staff or team get paid only for their actual hours worked, which is another checkpoint in controlling their day-to-day activities. You can also create timesheets and run daily, weekly, monthly reports.

Some features of the tool include:

Time tracking per job and project
Screenshots of the work
Timesheets & workload assignment
Payroll data & reports
Real-time views on app and web
HOPLA support

Remote working is our mantra and so we encourage our workforce to enjoy the time they spend working at home. With us, it’s about spending time wisely and efficiently.

Question 6

What is the difference between HOPLA and Conventional BPOs/Offshoring Companies?

Accepted Answer

HOPLA shares the same goals as other outsourcing companies in reducing costs and leveraging global talent. However, our model has its key differentiators.

Real Estate Model Outsourcing and offshoring companies are mostly located in one or a few countries, or cities, limiting scale of talent in those geographical limited regions. Physical workspaces are becoming restrictive and limit scale and talent recruitment. Travelling to work for hours has become such a challenge and people simply don’t want to spend hours in traffic. And for entry level jobs it’s not uncommon that the office space will cost you more than your staff their salary. As the world is transforming and mindsets are expanding, technology has evolved to support a working environment that does not require people to go and work in physical offices anymore.

It’s important to note that for small businesses, traditional outsourcers will not have the flexibility to accommodate your particular needs and you will surely need to adapt to their culture. They may have legacy systems and not have the agile technology approach that leverages subscription-based online tools and systems.

Staff engagement We have taken best practices from this industry, such as the process-driven approach and mindset to run our remote teams. We want them to be clear on who we are, how we operate, our values, support and operational expectations. We have a personalized as well as automated sourcing strategy that adopts millennial-dri

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